Awnings Online Cascade - Electric Full Cassette Awning

AO

£1,338.03
(Excluding VAT and £1,605.64 Inc. VAT)

Meet the Cascade — a premium full cassette retractable awning designed to bring dependable shade and a stylish finish to your patio. Its distinctive oval cassette and teardrop detailing create a smart, modern look, while the robust design ensures your fabric is fully enclosed and protected from the weather when not in use.

Proudly manufactured in the UK for superior quality, the Cascade offers effortless shade at the touch of a button. It comes made-to-measure as standard, ensuring a perfect fit for your home without any hidden costs.

Key Features

  • Smart electric operation: Somfy IO smart-ready motor included as standard.
  • Extensive style choice: Choose from 50 standard fabric colours, with more options available.
  • Made to measure: Built to your exact dimensions at no extra cost.
  • Easy installation: Simple end-fix brackets make fitting straightforward.
  • Full protection: Teardrop cassette fully protects the fabric year-round.
Estimated lead time to dispatch: 3-4 weeks

Use filters to select a desired variant.

£1,338.03 each
£1,338.03
(Excluding VAT and £1,605.64 Inc. VAT)
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Cascade Full Cassette Electric Awning

The Cascade is a premium, full-cassette retractable awning designed to bring style, shade, and versatility to your outdoor living space. Engineered for durability and ease of installation, the Cascade combines a high-specification fully enclosed casing with a sleek, modern aesthetic. Whether you are looking to shade a compact patio or a sprawling terrace, this awning offers a made-to-measure solution that blends seamlessly with both traditional and contemporary UK homes.

Made in the UK – Fast Delivery

A major advantage of the Cascade is its provenance. Unlike many alternatives that are imported with long waiting times, this awning is proudly manufactured right here in the UK. It is a truly made-to-measure product, built to your exact custom width dimensions. Because of this local production, we can offer an industry-leading lead time, with most orders delivered directly to your door within just 3–4 weeks of order confirmation.

Powered by Somfy IO Technology

For the ultimate in convenience and future-proofing, the Cascade is supplied exclusively as an electric model. We include a high-specification Somfy IO motor as standard, ensuring effortless extension and retraction at the touch of a button.

Why Somfy IO?
The "IO" specification means your awning is smart-home ready from day one. This advanced radio technology is secure and feedback-enabled, allowing you to easily upgrade your control options at any time. Whether you want to add a Somfy TaHoma switch for smartphone app control, voice activation, or automated weather sensors later down the line, the motor installed inside your Cascade is already compatible.

Compact, Stylish, and Protective Design

The defining feature of the Cascade is its full cassette construction. When retracted, the fabric and folding arms are completely enclosed within the aluminium housing. This "hermetic" seal protects the cloth and mechanisms from harsh weather, dirt, and winter grime, significantly extending the life of your awning.

Visually, the Cascade stands out with its oval front profile and distinctive teardrop side covers. This neat, rounded design avoids the "boxy" look of industrial awnings, offering a softer, architectural finish that looks elegant on any façade.

Simple 2-Bracket Installation (Face Fix)

Designed specifically with the supply-only and DIY market in mind, the Cascade features a straightforward 2-bracket end fix arrangement.

  • Easy Fitting: The awning is supported by two heavy-duty brackets located at the far ends of the cassette. This simplifies the measuring and installation process, as you only need to ensure solid fixing points at the two extremities of the awning width.
  • Face Fit: The system is designed for a standard "face fix" application, bolting directly to the flat surface of your house wall above your patio doors or window.

Technical Specification & Sizes

The Cascade is adaptable to a wide range of patio sizes. It maintains a compact footprint on the wall while providing generous shade coverage.

Maximum Capabilities:

  • Up to 6.0 metres wide with a 2.5 metre projection.
  • Up to 5.5 metres wide with a 3.0 metre projection.

Minimum Width Requirements:
Due to the internal arm mechanics and motor housing, each projection depth requires a minimum awning width:

Projection Min Width (Electric Operation)
1.5m 1920mm
2.0m 2490mm
2.5m 3060mm
3.0m 3630mm

Frame Colours and Finishes

To ensure your new awning complements your window frames and garden décor, the Cascade cassette and arms are available in a selection of durable, powder-coated finishes.

Standard RAL Colours:

  • White: Pure White (RAL 9010)
  • Cream: Cream (RAL 9001)
  • Grey: Light Grey (RAL 7035), Anthracite Grey (RAL 7016)
  • Silver: White Aluminium (RAL 9006)
  • Black: Jet Black (RAL 9005)

Key Features at a Glance

  • Made in the UK: Fast 3–4 week delivery on custom sizes.
  • Somfy IO Motor: Smart-ready technology for future app/home automation upgrades.
  • Full Cassette: Total protection for fabric and arms when closed.
  • End-Fix Installation: Simple 2-bracket system for easy wall mounting.
  • Modern Aesthetics: Oval profile with teardrop caps.
  • Durable Finish: High-quality powder coating in popular RAL colours.

Specification & Technical Details

The Cascade is engineered for simplicity, durability, and a perfect fit. Below you will find the detailed specifications regarding installation, fabric choices, and motorisation.

Installation & Mounting Options

The Cascade utilises a robust End-Fix design, meaning the entire awning is supported by brackets located at the two outer extremities of the cassette. This design simplifies the installation process significantly, as measurements are straightforward and the load is spread to the outer edges.

  • Standard Face Fixing: Supplied as standard with heavy-duty end brackets for face-fixing directly to a flat vertical wall (e.g., brickwork or masonry). This is the most common installation method for two-storey properties and offers a clean, streamlined appearance with minimal protrusion.
  • Specialist & Complex Fitting: We understand that not every home has a standard flat wall above the patio doors. Because the Cascade is an end-fix system, we can supply a wide range of specialist brackets to overcome awkward fitting situations, including:
    • Single-Storey Extensions: Spreader plates and gutter brackets to safely mount the awning where wall height is limited.
    • Soffit & Eaves Mounting: Brackets designed to hang the awning from an overhang or soffit board.
    • Pipework & Obstructions: Spacers or standoff brackets to clear downpipes, vents, or other obstacles.
    • Ceiling & Canopy Fixing: Adapted brackets for conservatory bars or pergola beams.

(Please contact our technical team if you require non-standard brackets. We can advise on the best solution for your specific installation challenge).

Made-to-Measure Dimensions

Every Cascade awning is manufactured to your exact specifications to ensure maximum shading coverage and a perfect visual fit for your property.

  • Width: Custom made to exact millimetre dimensions (Maximum 6000mm)
  • Projection: Available in fixed steps: 1.5m, 2.0m, 2.5m, 3.0m

Maximum Size Configurations:

  • 6.0m Width × 2.5m Projection
  • 5.5m Width × 3.0m Projection

Minimum Width Requirements by Projection:

Projection Minimum Width (Electric Operation)
1.5m 1920mm
2.0m 2490mm
2.5m 3060mm
3.0m 3630mm

Irisun® Premium Acrylic Fabrics

We partner with Irisun, a leading European manufacturer of technical solar protection fabrics, to offer a premium selection of covers that combine outstanding durability with beautiful design. All fabrics are 100% solution-dyed acrylic, meaning the colour is integrated into the fibre before weaving, ensuring exceptional fade resistance and longevity.

Fabric Selection
Choose from 50 Stock Fabrics across three distinct collections:

  • Solids: Contemporary plain colours in modern neutrals, classic creams, rich earth tones, vibrant blues and greens, plus striking accent shades.
  • Textures: Sophisticated woven patterns with subtle multi-tonal effects and tactile visual interest.
  • Stripes: Traditional and contemporary striped designs ranging from narrow pencil stripes to bold block patterns.

Technical Specification (Irisun® Acrylic)

  • Composition: 100% Solution Dyed Acrylic
  • Weight: 290 g/m² (ISO 2286-2)
  • Thickness: 0.55 mm
  • Roll Width: 120 cm
  • Finishing Treatment: Water repellent coating
  • Protection: Mould resistant, stain resistant, UV stable
  • Certifications: Fire retardant tested, light fastness certified, easy care cleaning compatible

Performance & Care
Irisun fabrics are engineered for outdoor performance with integrated water repellency and stain resistance. The solution-dyed construction means colours remain vibrant season after season, even in harsh sunlight. Regular maintenance is simple: remove loose dirt with water and a soft brush, avoiding abrasive cleaners. For mould removal, white vinegar solution is recommended followed by thorough rinsing.

Lead Time
Due to the bespoke manufacturing process using these premium Irisun fabrics, cut and sewn precisely to your awning dimensions, the typical lead time is 3–4 weeks from order confirmation to delivery.

Frame Colours & Powder Coated Finishes

To ensure your new awning complements your window frames, doors, and garden décor, the Cascade cassette and folding arms are available in a selection of durable, weather-resistant powder-coated finishes.

Standard RAL Colour Options:

  • Pure White (RAL 9010) – Brilliant white for traditional and modern properties
  • Cream (RAL 9001) – Soft ivory tone for period and cottage-style homes
  • Light Grey (RAL 7035) – Neutral light grey for contemporary schemes
  • White Aluminium (RAL 9006) – Metallic silver-grey with subtle lustre
  • Anthracite Grey (RAL 7016) – Popular dark grey for modern bi-fold door installations
  • Jet Black (RAL 9005) – Deep matt black for bold architectural contrast

All powder coating is applied to a high standard with excellent adhesion and corrosion resistance, suitable for coastal and urban environments.

Motorisation & Smart Control

The Cascade is exclusively powered by Somfy, the world leader in awning automation and smart home integration.

  • Motor Model: Somfy IO (Standard specification on all awnings)
  • Operation: Quiet tubular motor concealed within the roller tube, operated via wireless wall switch or remote handset
  • Smart Ready Technology: The IO (input/output) platform provides 2-way radio feedback and is fully compatible with the Somfy TaHoma smart home hub. This allows you to control your awning via:
    • Smartphone app (iOS/Android) from anywhere
    • Voice assistant integration (Amazon Alexa, Google Assistant)
    • Automated scheduling and sun/wind sensor triggers
    • Integration with other Somfy blinds, shutters, and smart home systems

These smart features can be added at any time in the future – your motor is ready to upgrade whenever you are.
Motor Warranty: Comprehensive 5-Year Manufacturer Warranty covering all mechanical and electrical components.

Warranty & Build Quality

We stand by the quality of the Cascade with a robust guarantee package for your peace of mind. This awning is manufactured in the UK using premium European components to exacting standards.

Component Specification Warranty
Awning Framework Full Cassette Aluminium (Powder Coated) 5 Years
Electric Motor Somfy IO Radio Technology 5 Years
Fabric Irisun® 100% Solution Dyed Acrylic (290g/m²) 5 Years (against fading/rot)
Arms & Springs Heavy-duty galvanised steel with articulated joints 5 Years
Wind Resistance Class 2 (Beaufort 5 / 29-38 km/h) -
Cassette Profile Oval (165mm height × 246mm depth) -
Manufacturing Made in the UK -

Key Features Summary

  • Made in the UK with fast 3–4 week delivery on all custom sizes
  • End-Fix design with simple 2-bracket installation
  • Full cassette protection for fabric and mechanisms when closed
  • Somfy IO motor with smart home upgrade capability
  • 50 Irisun® premium fabrics in Solids, Textures, and Stripes
  • 6 powder coated frame colours with RAL specification
  • Comprehensive 5-year warranty on all components
  • Optional specialist brackets for complex installations
  • Modern oval cassette with distinctive teardrop end caps

Cascade Awning Weights (Approx. kg)

The table below shows the approximate weight of the Cascade awning based on width and projection.

Width (mm) 1.5m Proj 2.0m Proj 2.5m Proj 3.0m Proj
2500 44 47 - -
2750 46 49 - -
3000 47 50 52 -
3250 48 52 54 -
3500 50 54 55 59
3750 52 56 58 61
4000 54 57 60 63
4250 56 60 63 66
4500 58 62 66 69
4750 61 65 69 72
5000 64 68 71 75
5250 66 71 74 79
5500 68 74 78 83
5750 71 76 81 -
6000 73 78 83 -

The Cascade has been designed with ease of installation in mind. Its end-fix bracket system and compact full cassette design make it one of the most straightforward retractable awnings to fit, particularly suitable for confident DIY installers or professional fitters. This guide provides an overview of the installation process and key considerations.

Is This Awning Suitable for DIY Installation?

The Cascade's 2-bracket end-fix design makes it significantly simpler to install than centre-bracket or multi-point fixing systems. If you are comfortable working at height, using power tools, and have experience with home improvement projects, this awning is within the capabilities of a competent DIY installer.

Key advantages for self-installation:

  • Only two fixing points at the outer extremities of the cassette
  • Lightweight full cassette construction is easier to handle than open awnings with exposed mechanisms
  • Pre-assembled unit arrives ready to hang – minimal on-site assembly required
  • Clear measurement points eliminate guesswork
  • Standard fixings included for typical masonry walls

When to use a professional installer:

  • Working at significant height (above first floor level)
  • Fixing to non-standard materials (timber cladding, steel frame, cavity walls)
  • Limited experience with structural fixings or power tools
  • Properties with listed building status or conservation area restrictions

Tools & Equipment Required

Before starting your installation, ensure you have the following tools and equipment to hand:

Essential Tools:

  • Electric drill with selection of masonry and metal drill bits
  • Flat-head screwdriver
  • Pozidrive (cross-head) screwdriver
  • Spanner set (adjustable or fixed)
  • 6mm Allen key (hex key)
  • Spirit level (minimum 1200mm long recommended for accurate levelling)
  • Pencil or marker for marking drill positions
  • Tape measure

Additional Equipment:

  • Sturdy ladder or scaffolding tower (for safe access to installation height)
  • Voltmeter or test lamp (for checking mains supply if wiring motor)
  • Assistant (recommended – awnings are easier to position and hang with two people)

Safety Equipment:

  • Safety glasses (for drilling)
  • Dust mask (for masonry drilling)
  • Work gloves

Pre-Installation Checklist

Before beginning installation, carefully assess your property and ensure all conditions are suitable:

1. Structural Suitability

  • Wall Condition: Check the wall is structurally sound, free from cracks, and capable of supporting the awning load. Older or deteriorating masonry may require reinforcement.
  • Wall Material: Standard fixings are suitable for solid brick, concrete block, or stone masonry. Cavity walls, timber frame, or lightweight construction may require specialist fixings or additional spreader plates (available on request).
  • Professional Assessment: If in doubt about structural suitability, consult a structural engineer or qualified builder before proceeding.

2. Measuring & Positioning

  • Clear Mounting Area: Ensure there is sufficient clear, flat wall space for the full width of the awning brackets, with no obstructions such as drainpipes, light fittings, or utility boxes.
  • Height Requirements: The awning should be mounted at a minimum height of 2.3m from ground level to allow adequate head clearance when fully extended. Consider door heights and window positions.
  • Projection Path: Ensure the awning's projection area is clear of obstacles when extended (trees, walls, fences, etc.).

3. Electrical Supply (Electric Models)

  • The Somfy IO motor requires a standard 230V mains electrical supply.
  • A qualified electrician should install a fused spur or plug socket within reach of the motor cable (typically positioned near the awning bracket).
  • Ensure the supply is protected by an RCD (residual current device) for safety.

Installation Overview – Wall Mounted (Face Fix)

The standard installation method for the Cascade is a face-fix directly onto a vertical wall surface. This is the most common method for domestic patio installations above doors or windows.

Step 1: Position the First Bracket

  • Measure and mark the position for the first end bracket on the wall, considering space above and below the awning cassette.
  • Use a spirit level to ensure the bracket position is perfectly horizontal.
  • Mark and drill fixing holes through the bracket plate, using appropriate drill bit size for your chosen fixings.
  • Secure the first bracket firmly to the wall using suitable fixings for your wall type (typically M10 or M12 bolts for masonry).

Step 2: Mark the Second Bracket Position

  • Measure carefully from the back edge of the first installed bracket using the exact centre-to-centre dimension provided with your specific awning.
  • Mark the position for the second bracket, ensuring it is perfectly level with the first bracket. A long spirit level or laser level is highly recommended for accuracy.
  • Drill and secure the second bracket in the same manner as the first.

Step 3: Hang the Awning

  • With an assistant, carefully lift the awning cassette and hook it onto the wall brackets.
  • The cassette should slot easily into the bracket mounting plates.
  • Tighten the securing bolts at the bottom of each mounting plate to lock the awning in position.

Step 4: Adjust the Inclination (Pitch)

Once the awning is securely mounted, you can adjust the angle of the front rail to achieve the desired slope for water runoff:

  • Fully extend the awning using the motor control.
  • Loosen the allen bolts on the adjustment mechanism at each end bracket (typically 6mm allen key required).
  • Turn the adjustment bolts clockwise or anti-clockwise to raise or lower the front bar, ensuring equal height adjustment on both sides.
  • Once the desired pitch is achieved (typically 10-15° from horizontal for optimal water drainage), retighten the allen bolts securely.
  • Check the front rail is level across its width and aligned with the cassette end caps.

Step 5: Install End Caps

  • Fit the teardrop-shaped end caps onto the exposed ends of the cassette housing.
  • These simply clip or slide into position to provide a neat, finished appearance and weather protection.

Step 6: Electrical Connection & Testing

  • Connect the motor power supply following the manufacturer's wiring diagram (qualified electrician recommended).
  • Test the awning operation using the supplied remote control or wall switch.
  • Programme any additional Somfy IO controls or sensors as required.

Alternative Mounting Options

While face-fix wall mounting is standard, the Cascade's end-fix bracket system is compatible with a range of specialist brackets for more challenging installations:

Ceiling Mounting
If wall mounting is not possible (e.g., single-storey extension with no wall above), ceiling-mounted brackets are available. These allow the cassette to be suspended from a soffit, overhang, or ceiling:

  • Use M10 hex bolts (35mm minimum length) to secure the ceiling mounting plates.
  • Ensure fixings penetrate into solid timber joists or use suitable heavy-duty anchors for ceiling material.
  • Follow the same levelling and spacing procedures as wall mounting.

Soffit & Gutter Brackets
For installations where the awning needs to be mounted under an eaves overhang or fascia board:

  • Brackets clamp to the fascia/soffit and extend downward to support the cassette.
  • Ideal for properties with limited wall height or where the wall surface is unsuitable.

Stand-Off Brackets (Spacer Brackets)
Used to create clearance between the wall and the awning cassette, useful for:

  • Clearing obstructions such as downpipes, external lights, or window cills.
  • Mounting on uneven wall surfaces or rendered walls requiring additional standoff.

Please contact our technical team if you require non-standard brackets. We can advise on the most suitable solution and provide custom brackets to suit your installation requirements.

After Installation – Care & Maintenance

Once installed, your Cascade awning requires minimal maintenance to ensure long-lasting performance:

Regular Checks:

  • Periodically inspect bracket fixings and tighten if necessary
  • Check fabric tension and adjust pitch if sagging occurs
  • Clean fabric seasonally with soft brush and mild soapy water
  • Retract awning during strong winds (above Beaufort 5) to prevent damage

Winter Storage:

  • If possible, retract and leave closed during winter months to prolong fabric life
  • The full cassette design provides excellent protection when closed

Motor Maintenance:

  • Somfy motors are maintenance-free sealed units
  • Battery replacement in remote controls as needed
  • Keep motor control switches clean and dry

Need Help?

If you have any questions about installation, require technical advice, or need to order specialist brackets, our team is here to assist:

Technical Support: Available Monday-Friday 9am-5pm
Email: enquiries@awningsonline.co.uk
Phone: 01933 449000

We can provide guidance on:

  • Site surveys and structural assessment recommendations
  • Custom bracket specifications for complex installations
  • Electrical wiring diagrams and motor programming
  • Post-installation adjustment and troubleshooting

Key Installation Points Summary

  • Two-bracket system – Simple end-fix design with only two fixing points
  • Face-fix standard – Direct wall mounting for most installations
  • Specialist brackets available – Ceiling, soffit, and standoff options for complex situations
  • Made-to-measure – Arrives pre-assembled to your exact dimensions
  • Adjustable pitch – Fine-tune the angle after installation for optimal drainage
  • DIY-friendly – Suitable for competent DIY installers with appropriate tools and assistance
  • Professional installation recommended – For high installations or non-standard wall types

Warranty & Product Guarantee

The Cascade awning is manufactured to exacting standards and backed by comprehensive warranty coverage for your peace of mind. We stand behind the quality and durability of our products and are committed to ensuring your complete satisfaction.

Warranty Coverage Summary

Component Warranty Period Coverage Details
Awning Framework & Cassette 5 Years Full aluminium structure, arms, brackets, and mechanical components
Somfy IO Electric Motor 5 Years All electrical and mechanical motor components (manufacturer's warranty)
Irisun® Fabric 10 Years Against manufacturing defects, colour fading, and rot under normal use
Powder Coated Finish 5 Years Against peeling, flaking, or significant discolouration

All warranty periods commence from the date of original purchase as shown on your invoice.

Awning Framework & Mechanical Components

Your Cascade awning is covered by a 5-year manufacturer's warranty against defects in materials and workmanship affecting the following components:

  • Full cassette housing (aluminium extrusion and end caps)
  • Folding arm mechanisms (articulated joints, tension springs, cable systems)
  • Front bar and roller tube assembly
  • End-fix mounting brackets and fixings supplied with the awning
  • All mechanical adjustment mechanisms

This warranty covers:

  • Manufacturing defects that affect the structural integrity or operation of the awning
  • Component failure under normal domestic use within specified wind limits (Class 2 - Beaufort 5)
  • Workmanship faults in assembly or fabrication

Somfy IO Motor Warranty

The Somfy IO electric motor installed in your Cascade awning is covered by Somfy's own 5-year manufacturer's warranty. This comprehensive coverage includes:

  • Motor mechanical components (gearbox, drive mechanism)
  • Electronic control systems and receiver units
  • Thermal protection and safety cut-out systems
  • Radio frequency (IO) communication module

Somfy motor warranty covers:

  • Component failure under normal operating conditions
  • Manufacturing defects in electronic or mechanical parts
  • Faults arising from materials or assembly

Important motor usage notes:

  • The motor is not designed for continuous operation. After approximately 4 minutes of use, thermal protection will engage and the motor will automatically switch off. After 20-30 minutes of cooling, the motor will function normally again.
  • Warranty claims should be directed through your supplier, who will liaise with Somfy on your behalf.

Irisun® Fabric Warranty

The Irisun® solution-dyed acrylic fabric supplied with your awning carries a 10-year warranty covering:

Colour Fastness & Fading:

  • Protection against significant colour fading when used under normal UK sun exposure conditions
  • The solution-dye manufacturing process ensures colour is integrated into the fibre for exceptional longevity

Material Integrity:

  • Protection against rot, mildew, or degradation of the acrylic fibres under normal use
  • Coverage for manufacturing defects affecting fabric strength or structure
  • Protection against premature material breakdown

Fabric characteristics - Normal behaviour (not covered under warranty):

The following are inherent characteristics of acrylic awning fabrics and do not constitute defects:

  • Veining: Minor visible "veining" patterns may appear after installation due to the optical effect of light refraction through the acrylic fibres. This is a normal characteristic of solution-dyed acrylic and does not affect performance.
  • Embossing, Small Folds & Stitching Lines: Slight impressions, minor veining, or small folds along stitching lines or in the fabric centre may appear. These irregularities are inherent to woven acrylic materials and have no effect on your awning's performance or durability.
  • Folds & Wrinkles: When rolling the cover, minor folds may occur in the fabric centre or along stitching lines. This is normal and will typically relax once the awning is extended.
  • Waves: Different fabric thickness may occur at hems and seams where panels are joined (two layers of fabric). The resulting tension can create subtle wave patterns, particularly visible in waffle or herringbone designs. This is a normal manufacturing characteristic.

Exclusions - What Is NOT Covered

To ensure clarity and avoid misunderstanding, the following are not covered under the manufacturer's warranty:

Damage Due to Improper or Inefficient Use:

  • Operating the awning beyond its stated wind resistance class (Class 2 - Beaufort 5 / 28-37 km/h)
  • Leaving the awning extended in high winds, heavy rain, or snow loading conditions
  • Failure to retract the awning when weather conditions deteriorate

Inadequate Maintenance:

  • Damage resulting from lack of regular cleaning or maintenance as outlined in the Operation & Maintenance guide
  • Build-up of dirt, algae, or organic matter due to neglect
  • Corrosion or deterioration caused by failure to keep drainage points clear

Normal Wear and Tear:

  • Gradual wear consistent with the age and usage of the awning
  • Minor cosmetic marks, scratches, or scuffs acquired during use
  • Fading or weathering consistent with prolonged outdoor exposure beyond normal limits

Discolouration Due to Weather Impacts:

  • Staining from environmental pollutants, bird droppings, tree sap, or algae
  • Discolouration caused by prolonged exposure to industrial or coastal atmospheres
  • Water staining from blocked gutters or inadequate drainage

Damage Caused by Third Parties or Abnormal Conditions:

  • Damage from fire, storm, wind beyond rated limits, flood, or water ingress
  • Vandalism, accidental impact, or deliberate misuse
  • Damage from nearby construction, pressure washing, or cleaning with inappropriate chemicals

Electrical & Control Faults (When Caused by External Factors):

  • Damage to motors or controls caused by incorrect mains supply, power surges, or lightning strikes
  • Faults arising from timer switches, sun/wind sensors, or automatic controls when left to operate unsupervised without appropriate safety settings
  • Damage from incorrect wiring or installation not carried out by a qualified electrician

Batteries, Fuses, and Consumable Items:

  • Remote control batteries
  • Fuses in electrical supply
  • Light bulbs or LED units (if fitted as optional accessories)

Modifications and Unauthorised Repairs:

  • The guarantee and CE Declaration of Conformity will be null and void if changes are made to the awning that have not been carried out by the manufacturer.
  • Use of non-original spare parts or components
  • Repairs carried out by unqualified personnel

Making a Warranty Claim

If you experience a fault or defect that you believe is covered under warranty, please follow these steps:

1. Contact Your Supplier

All warranty claims should be directed to Awningsonline.co.uk (the original point of purchase). Please have the following information ready:

  • Your order number and date of purchase
  • Photographs clearly showing the fault or defect
  • Description of the issue and when it first occurred
  • Confirmation that the awning has been used in accordance with the Operation & Maintenance guidelines

2. Assessment

Our technical team will review your claim and may request additional information or photographs. In some cases, we may arrange an inspection.

3. Resolution

If your claim is accepted, we will:

  • Supply replacement parts for self-installation (where appropriate)
  • Arrange for repair or component replacement
  • In exceptional circumstances, offer a replacement awning or credit

Please note: Warranty claims do not cover labour costs for installation or removal unless the fault is directly attributable to a manufacturing defect in the original installation components supplied.

Important Information

Proper Intended Use:
All Cascade awnings are primarily designed to protect against solar radiation (UV protection and shade). They may also provide limited protection against light rain. Any use beyond this intended purpose is not covered by warranty, and the manufacturer accepts no liability for damage resulting from misuse.

Automatic Controls:
If you choose to use timer switches, sun/wind sensors, or automatic control systems (available as optional accessories), these are provided solely as convenience tools to increase ease of use and safety. However, if you leave the control of your awning to automatic systems without supervision, it will be entirely at your own risk. No claims can be made for damage caused by control system failure when operating in automatic mode.

CE Compliance:
The Cascade awning is designed and manufactured in conformity with EN 13561:2004 (External blinds and awnings) and carries CE marking in accordance with European directives for construction products, machinery, low voltage equipment, and EMC compatibility.

Contact & Support

For warranty claims, technical support, or spare parts enquiries:

Email: enquiries@awningsonline.co.uk
Phone: 01933 449000
Hours: Monday - Friday, 9:00am - 5:00pm

Please retain this warranty information along with your proof of purchase. We also recommend safeguarding your Operation & Maintenance manual and Installation Instructions for future reference.

Your Statutory Rights

This warranty is provided in addition to your statutory rights under the Consumer Rights Act 2015 and does not affect those rights in any way. For further information about your statutory rights, contact your local Citizens Advice Bureau or Trading Standards office.

Measuring Guide - How to Measure for Your Cascade Awning

Getting the correct measurements for your new awning is essential to ensure maximum shading coverage, proper installation, and the best return on your investment. This guide will help you measure your property accurately and identify any potential installation challenges before you order.

Why Accurate Measuring Matters

The Cascade is a made-to-measure awning, manufactured to your exact specifications in the UK. Once ordered, your awning is custom-built and cannot be exchanged for a different size. Taking time to measure carefully will ensure:

  • Maximum shade coverage for your patio or terrace area
  • Optimal positioning to protect doors, windows, and outdoor furniture
  • Correct bracket placement for secure, safe installation
  • Value for money by covering the largest practical area

The Three Key Measurements

To specify your Cascade awning, you need three primary measurements:

  1. Width (Awning Cassette Width)
    The horizontal dimension of the awning measured along the wall.
  2. Projection (Extension Depth)
    The distance the awning extends outward from the wall when fully open.
  3. Mounting Height
    The vertical height from ground level to the base of the awning cassette.

Step 1: Measuring the Width

The width determines how much horizontal wall space your awning will cover. For maximum shading, you want the widest awning your wall can accommodate.

How to Measure:

  1. Identify your patio doors or windows that you want the awning to shade.
  2. Measure the width of the door/window opening including the frames.
  3. Add 300-500mm (30-50cm) to each side for optimal shade coverage. This overhang ensures:
    • Sun protection even when the sun is at an angle
    • Shading extends beyond the door frame to reduce glare inside
    • Rain protection for a wider area
  4. Check available wall space:
    • Measure the total clear wall space from obstacle to obstacle (corners, downpipes, windows, lights, etc.)
    • The awning cassette must fit within this space with small clearances at each end

Example Calculation:

  • Patio doors = 2400mm wide
  • Add 400mm each side (2 × 400mm = 800mm)
  • Recommended awning width = 3200mm
  • Check you have at least 3300mm of clear wall space to accommodate this

Common Awning Widths for UK Properties:

Patio Door Size Recommended Awning Width Typical Usage
Single door (900mm) 1500-2000mm Small balcony or doorway
French doors (1800mm) 2500-3000mm Standard small patio
Double patio doors (2400mm) 3000-3500mm Medium patio/terrace
Bi-fold doors (3000mm) 3500-4000mm Large patio area
Wide bi-folds (4000mm+) 4500-5000mm Extensive outdoor space

Maximum width for Cascade: 6000mm (with 2.5m projection) or 5500mm (with 3.0m projection)

Important Width Considerations:

  • Cassette vs Fabric Width: The awning cassette is the "ordering width" measurement. The fabric canopy will always be approximately 170-220mm narrower than the cassette width due to the mechanism design.
  • Measure Across Gutters: If there are gutters or downpipes in the mounting area, measure straight across them as if they weren't there. The awning can be installed in front of gutters, or we can supply extension brackets to clear obstructions.

Step 2: Measuring the Projection

The projection determines how far the awning extends from the wall and therefore how much ground area it will shade. Maximising projection provides the greatest UV protection and usable outdoor space.

How to Measure:

  1. Stand with your back to the wall at the intended mounting point.
  2. Walk forward to where you want the front edge of the awning to reach when extended.
  3. Measure straight back to the wall in a perpendicular line. This is your required projection.

Consider your patio furniture:

  • Small café table (2 people) = 2.0m projection minimum
  • Standard dining table (4-6 people) = 2.5m projection minimum
  • Large dining table (6-8 people) = 3.0m projection recommended

Standard Projections Available:
The Cascade is available in four projection sizes: 1.5m, 2.0m, 2.5m, 3.0m

Understanding Shaded Area:
Because awnings are installed at an angle (typically 10-15°) for water drainage, the actual shaded ground area is less than the projection measurement:

  • 2.5m projection = approximately 1.5-2.0m of shaded ground coverage
  • 3.0m projection = approximately 2.0-2.5m of shaded ground coverage
  • 3.5m projection (not available on Cascade) = approximately 2.5-3.0m of shaded ground coverage

Tip: Test the shade area at different times of day. Stand on your patio at noon and mid-afternoon to visualise where the awning shadow would fall.

Width to Projection Ratio:
The standard recommendation is for projection to be 0.5m less than the width. For example:

  • 3.0m wide awning → 2.5m projection
  • 4.0m wide awning → 3.5m projection (not available on Cascade, max 3.0m)
  • 5.0m wide awning → suitable with 2.5m or 3.0m projection

This ratio ensures the awning maintains structural integrity in wind and has balanced proportions.

Step 3: Measuring the Mounting Height

The mounting height determines where the awning cassette will be fixed to the wall. This affects head clearance underneath and the overall pitch angle.

Standard Mounting Heights:

  • Minimum recommended height: 2.5m from ground to the base of the cassette
  • Typical installation height: 2.7-3.0m for standard domestic properties
  • Minimum head clearance required: 2.0m at the front edge when extended

How to Determine Mounting Height:

  1. Measure from ground level to the underside of any eaves, soffits, or fascia boards.
  2. Measure down from the eaves to the top of your door or window frame.
  3. Identify a suitable row of bricks for bracket fixing:
    • The mounting position should be at least 450mm above the door/window lintel
    • Choose a course of bricks or blockwork (not mortar joints) for solid fixing
    • Mark this position with chalk
  4. Calculate the front bar height when extended:

Formula:
Front height = Mounting height - (Projection × sin(pitch angle))

Example with 15° pitch:

  • Mounting height = 2.8m
  • Projection = 3.0m
  • Front height = 2.8m - (3.0m × 0.259) = 2.8m - 0.78m = 2.02m

This ensures adequate head clearance.

Height Constraints to Check:

  • Window clearance above: Ensure awning cassette doesn't obstruct opening windows
  • Shutter clearance: If you have external shutters, ensure they can fully open without hitting the cassette
  • Access for maintenance: Can you comfortably reach the awning for cleaning?
  • Building aesthetics: The awning should be proportionally positioned on the facade

Assessing Wall Suitability & Structural Challenges

Many UK properties present installation challenges beyond simple measuring. Before ordering, carefully assess your wall structure and mounting surface.

Ideal Wall Conditions:

  • ✓ Solid brick or blockwork construction (traditional cavity wall or solid wall)
  • ✓ Wall thickness of at least 225mm (9 inches)
  • ✓ Good condition masonry with sound mortar joints
  • ✓ Flat, vertical surface with no render cracks or bulging
  • ✓ Clear mounting area at least 2.5m wide minimum

Common Installation Challenges:

1. Modern Cavity Wall Construction

  • Issue: Many modern homes have cavity walls with thin outer skins (102mm) and insulation-filled cavities.
  • Solution Options:
    • Heavy-duty through-wall fixings that bridge the cavity and anchor into the inner blockwork
    • Spreader plates to distribute load across multiple brick courses
    • Structural assessment may be required for very wide awnings

2. Timber Frame or Steel Frame Buildings

  • Issue: Lightweight construction with cladding over timber or steel framework provides inadequate fixing substrate.
  • Solution Options:
    • Custom brackets designed to fix into structural frame members (requires knowledge of frame positions)
    • External mounting posts or columns to support the awning independently
    • Professional structural engineer consultation recommended

3. Rendered or Insulated External Wall Systems (EWI)

  • Issue: External wall insulation creates a gap between the render/cladding and the structural wall.
  • Solution Options:
    • Extra-long fixings that penetrate through insulation to solid substrate
    • Thermal bridge considerations (consult installer)
    • May affect building warranty if EWI is recently installed

4. Single-Storey Extensions or Conservatories

  • Issue: Limited wall height above doors/windows, or no wall at all (glass roof).
  • Solution Options:
    • Soffit or ceiling mounting brackets – awning hangs from the underside of the roof overhang
    • Fascia brackets – fix to the fascia board (requires solid timber backing)
    • Gutter mounting brackets – specialised brackets that clamp to substantial guttering
    • Structural adequacy of timber roof structure must be verified

5. Obstructions in Mounting Area

  • Issue: Downpipes, external lights, security alarms, utility meters, or cables in the ideal mounting position.
  • Solution Options:
    • Stand-off brackets – create 100-300mm clearance to bypass obstructions
    • Relocate services – move downpipes, lights, or cables (may require tradesperson)
    • Adjust awning position – shift left or right to avoid obstruction (may reduce coverage)

6. Listed Buildings or Conservation Areas

  • Issue: Planning restrictions or listed building consent requirements.
  • Solution:
    • Check with local planning authority before ordering
    • Awnings may require Listed Building Consent
    • Frame colour restrictions may apply (e.g., must match existing joinery)

7. Insufficient Wall Height

  • Issue: Bungalows, dormer windows, or properties with low eaves may not have adequate space above doors.
  • Solution Options:
    • Reduce projection to minimise pitch angle drop
    • Increase mounting height as close to eaves as possible
    • Consider a smaller awning or alternative shading solution

Creating Your Measuring Plan

To ensure accurate specification, we recommend creating a simple sketch with all key measurements:

What to Include on Your Sketch:

Wall elevation view showing:

  • Overall wall width
  • Position of doors, windows, corners
  • Location of obstructions (gutters, pipes, lights)
  • Proposed awning position marked

Measurements to record:

  • Total available wall width
  • Door/window opening width
  • Distance from ground to proposed mounting height
  • Distance from eaves/soffit to proposed mounting position
  • Projection required (distance from wall outward)
  • Distance to any obstructions (left/right/above)

Wall type notes:

  • Brick/block/timber frame/render
  • Approximate wall thickness
  • Condition (good/fair/poor)

Photos:

  • Take photographs from multiple angles
  • Include close-ups of the wall surface
  • Show the full elevation from ground level

Final Checklist Before Ordering

Use this checklist to confirm you have everything needed:

  • ☐ Width measurement recorded (in millimetres)
  • ☐ Projection selected from available options (1.5m / 2.0m / 2.5m / 3.0m)
  • ☐ Mounting height verified as suitable (minimum 2.5m)
  • ☐ Head clearance calculated (minimum 2.0m at front when extended)
  • ☐ Wall type identified and suitability confirmed
  • ☐ Obstructions noted and solutions identified
  • ☐ Sketch prepared with all key dimensions
  • ☐ Photos taken for reference
  • ☐ Building regulations checked (if in conservation area or listed building)

Still Unsure? We Can Help

If you're uncertain about any aspect of measuring or have a challenging installation scenario, our technical team is here to assist:

  • 📧 Email: sales@awningsonline.co.uk – Send photos and measurements for review
  • 📞 Phone: 01933 448844 – Speak to an adviser (Mon-Fri, 9am-5pm)
  • 📋 Site Survey: For complex installations, we can arrange a professional site survey (charges may apply)

Remember: Getting the measurements right first time ensures your made-to-measure Cascade awning will fit perfectly, provide maximum coverage, and deliver years of reliable outdoor comfort.

Common UK Property Examples

Property Type Typical Awning Size Mounting Considerations
Victorian/Edwardian Terrace 3.0-3.5m × 2.5m Solid brick walls, ideal for fixing. Check for lintels above doors.
1930s Semi-Detached 3.5-4.0m × 2.5m Usually solid cavity walls. Good fixing substrate.
Modern Detached (1990s+) 4.0-5.0m × 3.0m Cavity walls may need longer fixings. Wide bi-fold doors common.
Bungalow 3.0-4.0m × 2.0m Limited height. Consider soffit mounting if low eaves.
New Build (Timber Frame) 3.0-4.0m × 2.5m Requires specialist assessment. Lightweight construction.
Single-Storey Extension 3.0-4.0m × 2.5m Often no wall above. Use soffit/ceiling brackets.
 
In need of technical advice?

Give us a call now on
01933 449 000

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