FAQs for Awnings Online
FAQs
See below some of the most often asked questions we have about our great products.
As a specialist online supplier we make ordering your new outdoor products as simple as possible with these 3 simple steps:
Explore your product options - Browse our wide range of products, styles, colours, and sizes with some assistance from our guidance pages.
If you have no idea and need some assistance then please email us with your basic outline requirements and ideally a photo or 2 of the proposed installation area.
Send to: enquiries@awningsonline.co.uk or call (01933) 449000
Customise your choice - Configure your perfect specification with options provided or our sales team can help you double check the measurements and add any additional features. For this, you are always best to email in a photo or 2 to show where you are thinking of installing any of the products and what your primary purpose is for buying a product for (i.e. sun or rain protection and so on. A photo will normally provide 90% of the information we need to help decide on the best solution. Exact sizes and other details can come afterwards.
Confirm and checkout - If you know what you are after and manage to configure to your specification online then simply proceed to checkout and order online (An e-mail confirmation is always sent after you place your order, and we’ll be sure to keep you in the loop with delivery updates).
To speak with our team, feel free to contact us or send your photos in for assessment via email enquiries@awningsonline.co.uk or give us a call at 01933 449 000. You also can fill the form here.
Awnings Online is primarily a specialist supplier for made to order and standard awnings, canopies, parasols, pergolas and verandas to enhance outdoor weather protection for both domestic and commercial applications
We can provide expert advice on your project, liaise with the manufacturers, arrange delivery and offer an after care service.
We recommend that you start by browsing our website or speaking with one of our experts whilst supplying images and the basic idea of what you are trying to achieve.
We do not offer any direct installation services but can provide details for professional installers who can survey and install for you directly and who are fully aware of our range of products we offer.
Being part of a long standing experienced online supplier - GarageDoorsOnline Ltd - we follow the same path with our outdoor living products offered.
We have many leading brand suppliers mainly from Germany, Holland or South Africa, for brands such as Markilux, Deponti or Tradewinds.
We have also developed alongside leading UK manufacturers some cutting edge products specifically designed mainly for UK climate and users. These include our own Awnigs Inline brand and the Skyshade retractable awnings. UK manufactured with top end brand components used and excellent warranties, some of the best in the industry.
Apart from the South African manufactured parasols, all our products are sourced or manufactured from European countries, leading the way with outdoor weather protection systems for a climate such as the UK.
Awnings Online is part of GarageDoorsOnline Ltd, an established UK based company that has been supplying made to measure home improvement products since 2007.
With nearly two decades of experience, our team specialises in delivering high quality, custom built solutions direct to customers across the UK. Awnings Online focuses specifically on outdoor shading products, offering a carefully selected range designed for durability, performance, and value.
As an online first business, we combine competitive pricing with expert support. Our knowledgeable team is on hand to help you choose the right product, ensuring a smooth and reliable buying experience from enquiry through to delivery.
If you need advice or have any questions, you can contact us by email at enquiries@awningsonline.co.uk or call 01933 449 000. We are always happy to help.
Awnings Online specialises in high quality outdoor awnings and shading solutions, backed by the experience of GarageDoorsOnline Ltd, a UK business that has been supplying made to measure home improvement products since 2007. Our focus is on durable, high performance awnings designed to handle UK weather, so you can enjoy your outdoor space more often and with greater comfort.
We offer carefully selected products rather than an overwhelming catalogue, meaning every awning in our range has been chosen for build quality, reliability, and value for money. Many options are available made to measure, helping you get a precise fit, better performance, and a cleaner finish on your home.
As an online specialist, we keep prices competitive while still providing real support from knowledgeable staff, whether you need help choosing the right size, configuration, or installation approach. From first enquiry through to delivery and aftersales, our team is on hand to answer questions and ensure your purchase runs smoothly.
We also prioritise peace of mind, with clear product information, UK appropriate specifications, and warranties that reflect a long term investment rather than a short term purchase. Combined with our years of experience supplying made to order products nationwide, this helps ensure you get an awning you can trust to perform for many seasons to come.
No. Definitely never leave a retractable awning open unattended. Whilst you can have motion or wind speed sensors in any high quality electric awning this isn’t a reason not to manage the awning properly. With multiple sensors and the right pitch angle for the canopy you can arguably leave a retractable awning to manage itself, with a sun sensor to open the awning and then either a rain or wind sensor to close it when necessary but generally it isn’t advised as a permanent situation all year round.
If you require a product to be permanently covering an outside area then maybe consider a polycarbonate or glass veranda as a solid all year round covering.
Remote control options are more varied than just a simple hand held remote transmitter, but this is still one of the most popular initial controls used for an electric awning. One button to send the awning open and one to close with a middle button for stopping the awning at any point and also setting up a preset position if required. Multi channel transmitters are available for multiple awnings and other functions
A good idea for many users is a remote handset, but also a battery operated wireless wall switch to sit in a permanent position inside your home as a constant reference point for control.
It is effectively a remote control built into the shape and size of a wall switch like you would normally use for lights in your home. These can be single or multi channel for more than one awning and also to control any LED lighting.
More people are opting for smart app control, so with the addition of a Somfy hub plugged into your home router you have access to a free smartphone app to control one or multiple products from your phone. The Somfy smart app also allows you to create ‘scenarios’ such as opening your awning at a certain time of day on certain day or months of the year. Connection to other optional sensors, such as rain sensors or sun sensors also enhance the awning use for your home.
All electric awnings using the world leading Somfy motors on Awnings Online are specified as an IO protocol meaning they have 2 way communication and are perfect for smart control upgrades.
The Somfy 3D motion sensor is a small rectangular plastic box which contains a battery and adjustable motion sensor with a transmitter. The purpose is to sense excessive movement in the front of a retractable awning when it is windy and then send a signal to retract and close for safety and protection of the awning.
It is recommended for almost every electric folding arm awning as a great safety device in case you ever leave the awning extended and it gets windy. Also an essential item if you are using a smart set up with your awning to extend automatically in sun or hot temperatures. The motion sensor (or alternative wind speed sensor) will always override other controls and sensors on any electric awning.
The device is fitted to the inside of the front profile, although not every awning model or size can accommodate this device depending on the size and space left when closed.
